1. Introduction

JuggleLess ("we," "our," or "us") is operated by Juggleless LLC, a Wyoming limited liability company. We are committed to protecting the privacy of families who use our service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family activity coordination application.

By using JuggleLess, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

When you create a JuggleLess account and use our service, you provide us with:

Account Information: Email address, name, and optional phone number for login and notifications
Family Member Information: Names and age ranges of family members (we collect only first names for children)
Activity Information: Sports teams, schools, clubs, and other activities your family participates in
Voice Input (optional): If you use voice to add items, your device's microphone captures your speech, which is transcribed to text by your device's built-in speech recognition (Apple on iOS, Google on Android). We receive only the resulting text; the transcription itself is handled by your device's operating system under its own privacy terms, and JuggleLess never records or stores the audio itself.
Financial Information: Activity-related expenses for tracking and tax reporting purposes, and payment method preferences you provide for splitting costs with other families (for example, a Venmo handle, Zelle info, or a note that you prefer cash). We do not store payment card numbers ourselves (see Section 5 regarding Stripe, our subscription billing processor)
Contacts You Add (optional): Names, phone numbers, and email addresses of coaches, helpers, and other people you add to your activities, and email addresses of people you invite to your family
Images You Share (optional): Images you share to JuggleLess from other apps (such as a screenshot of a schedule) are processed only to extract event details; we do not retain the original images
Waitlist Information: If you join our waitlist before creating an account, we collect your email address, first name, and optionally the number of children in your family, your city, a referral code, and a short note about how you would use JuggleLess. We also record your IP address for spam prevention and basic marketing attribution (such as the campaign or link that referred you).

2.2 Information from Forwarded Emails

When you forward activity-related emails to JuggleLess, we temporarily process:

Email content to extract event details, tasks, pickup information, and expenses
Sender information to associate emails with your family account
PDF attachments for schedules, waivers, and receipts

Important: We do not store the full text of forwarded emails permanently. We extract structured data (events, tasks, expenses) and delete the original email content within 90 days. Photos and image attachments (such as receipts or schedules) are processed only to extract their details; we do not retain the original photos or images.

2.3 Automatically Collected Information

Device information (browser type, operating system)
IP address (anonymized for analytics)
Usage data (features used, pages visited)
Timestamps of account activity
Push Notification Token: On our mobile app, a device-level identifier issued by Firebase Cloud Messaging so we can deliver reminders and schedule alerts to your device

3. How We Use Your Information

We use the information we collect to:

Provide Our Service: Display schedules, send reminders, track expenses, and coordinate activities
Parse Emails: Extract scheduling details (dates, times, locations, and amounts) from the activity emails you forward. We do this primarily with our own deterministic parsers and rule-based logic (for recognized formats like calendar invites, receipts, and known activity platforms), and fall back to AI (Claude, with Gemini as backup; see Section 5) only for free-form emails our own code can't confidently parse. We extract only the scheduling details, not the full message.
Generate Reports: Help identify potentially FSA/HSA eligible expenses
Send Communications: Transactional emails about your account, events, and important updates
Improve Our Service: Analyze how features are used so we can improve them
Ensure Security: Detect and prevent fraud, abuse, and unauthorized access

4. What We Do NOT Do

We are committed to protecting your family's privacy. We do NOT:

Sell your personal information to third parties
Share your data with advertisers or data brokers
Profile children for commercial purposes
Display targeted advertising
Store photographs or images of children (see Section 8)
Track users across other websites or apps

5. Third-Party Services

We work with carefully selected third-party services to operate JuggleLess:

Supabase: Database hosting (all user data is encrypted at rest and in transit)
Anthropic (Claude AI): Primary AI provider for parsing emails and voice/typed input to extract event details (content is processed temporarily and not retained by Anthropic for training)
Google (Gemini AI): Backup AI provider used when the primary provider is unavailable; processes the same email and voice/typed input transiently to extract event details
Postmark: Email receiving for forwarded activity emails, and sending transactional emails (invitations, reminders, and notifications)
OpenWeather: Weather lookups for cities you enter; the city name is sent to OpenWeather to validate it and to include local weather in optional digests
Vercel: Application hosting
Cloudflare: Network and email routing/proxy in front of our services; forwarded emails and requests pass through Cloudflare in transit
PostHog: Product analytics; usage events are linked to your account (user ID and email address) after you sign in, with anonymized IP addresses. You can opt out in Settings → Privacy
Firebase Cloud Messaging (Google): Delivers push notifications to our mobile app using your device's push notification token
Sentry: Error tracking and crash diagnostics, including session replay for a sample of web sessions, so we can identify and fix bugs; error reports include your user ID and email address so we can investigate problems with your account
Stripe: Payment processing for subscription billing (handles your name, email, and payment details; we do not store your card number)

All third-party vendors are contractually bound to protect your data and use it only for service provision.

6. Data Security

We implement security measures to protect your information:

Encryption: All data is encrypted at rest and in transit
Access Controls: Row-level security policies ensure users can only access their own family's data
HTTPS Only: All connections use secure HTTPS encryption
Secure Authentication: Sign in with Google or Apple (OAuth), with no stored passwords

7. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You can view all data we have about you and your family through your account dashboard.

Right to Delete

You can delete your JuggleLess account and associated data at any time, in any of these ways:

In the JuggleLess mobile app: Settings → Delete Account
On the web at juggleless.co: sign in, then go to Settings → Delete Account
By emailing privacy@juggleless.co from the email address on your account

If you are the only parent in your family, deletion removes your account, your profile, and all of your family's data (family members, activities, events, tasks, expenses, and processed emails). If a co-parent shares your family, your account and profile are deleted, but the shared family data stays available to your co-parent. We keep a minimal deletion record (your email address, name, family name, the reason you gave for leaving, and counts of items deleted) for support and compliance purposes. We will complete deletion within 30 days of your request. Data held by our service providers (analytics, crash reports, and billing records) is retained as described in Section 9.

Right to a Copy of Your Data

You can view all of your data in the app at any time (see Right to Access above). JuggleLess is a coordination tool, not a long-term archive, so for anything you need to keep (like expense records for taxes), please save your own copies. For formal requests under applicable privacy laws, contact privacy@juggleless.co.

Right to Correct

You can update or correct your information at any time through your account settings.

Right to Opt Out

You can opt out of analytics tracking through Settings → Privacy.

8. Protecting Children's Information

JuggleLess is designed for parents to coordinate their children's activities. Only adults (18+) may create accounts. Children do not use JuggleLess directly. Parents input and manage all information.

8.1 What We Collect About Children

We minimize the information collected about children:

First names only (not full names)
Age ranges (not birthdates)
Activity associations (which sports, teams, or clubs they participate in)

8.2 No Photos of Children

JuggleLess does not store photographs or images of children. Images and attachments are processed only to extract details like dates and amounts, and we do not save the images themselves, including general photos, team photos, or images of children. This is an intentional design decision to protect children's privacy.

8.3 Parental Control

Parents have complete control over their children's information in JuggleLess. You can view, edit, or delete any information about your children at any time. Only you decide what information to add about your family.

9. Data Retention

We retain your data as follows:

Account Information: Retained until you delete your account
Forwarded Email Content: Deleted within 90 days after processing
Events, Tasks, and Expenses: Retained until you delete them or delete your account
Analytics Data: Usage data linked to your account is retained by our analytics provider (PostHog) per their retention policy, including after account deletion. You can disable analytics at any time in Settings → Privacy
Crash Reports: Error reports, which include your user ID and email address, are retained by our error-tracking provider (Sentry) per their retention policy and then deleted automatically
Billing Records: If you subscribed, our payment processor (Stripe) retains billing and transaction records as required for tax, accounting, and legal purposes, including after account deletion

Important: JuggleLess is an activity coordination tool, not a permanent record-keeping system. If you need expense records for tax purposes, please maintain your own records. We do not guarantee long-term data retention.

10. State Privacy Law Compliance

We respect privacy rights under state laws including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and similar laws. Regardless of where you live, you have the right to access, delete, and correct your personal information, and to request a copy of it (for formal requests, contact privacy@juggleless.co as described in Section 7). We do not sell personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting a notice in the application. Your continued use of JuggleLess after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Juggleless LLC
Email: privacy@juggleless.co
Website: https://juggleless.co